Challenges &
CHANGES
It’s unsurprising to note that things have changed, after all it’s been a year since our first report and things move on.
What is surprising, to us at least, is what has changed.
It’s unsurprising to note that things have changed, after all it’s been a year since our first report and things move on.
What is surprising, to us at least, is what has changed.
Last year the number one challenge or frustration facing the respondents was concern for their IT team resource, and the risk of burnout or demotivation.
This was a challenge for 53% of people, whereas this year this frustration has dropped to third position and is a concern for 41% of people.
What changed?
Last year the number one challenge or frustration facing the respondents was concern for their IT team resource, and the risk of burnout or demotivation.
This was a challenge for 53% of people, whereas this year this frustration has dropped to third position and is a concern for 41% of people.
What changed?
It’s clear that demands from the business are a spicier issue than they were last year.
The challenge of staying on top of the latest tech, and more demand from the business to serve customers and employees better are all up. In fact, demand to serve customers better is up 8% over last year and demand to serve employees better is up 9% over last year.
This shift potentially points to the tangible impact of the growth of GenAI. With the rise of highly accessible tools such as ChatGPT, its potential is more obvious to a wider set of people and will naturally create greater demands on the IT team as the business sees the potential commercial opportunity.
say technology decisions are as much about managing risk as creating value and driving growth.
More people and more consolidation?
The things that impact technology decision-making and strategic spending continue to evolve. This potentially sheds some light on the diminished concern for IT team resource and wellbeing.
The Top Five ways that decision making, and strategic spending is evolving:
1
Technology priorities and spending reviewed more frequently
2
More focus on technology that supports customer and employee experience
3
Partnering more closely with fewer, trusted solutions providers
4
Agility and resilience built into all strategy and plans
5
Procurement and compliance departments more heavily involved
The first two ways in which decision-making is evolving are the same as last year, albeit slightly less people are concerned with the first (44% this year as opposed to 46% last year), and slightly more are concerned with the second (43% this year as opposed to 41% last year). No real surprise given the increased pressure from the business.
However, there’s a clear shift towards consolidation as partnering more closely with fewer, trusted solutions providers is up to position three from nine last year, with an increase of 13%. In addition, fewer people are now struggling with the complexity of managing their tech estate. This indicates that organisations are focusing on getting the support they need most, which may ease the burden on their own teams.
There’s greater involvement from procurement and compliance (up by 8% over last year); more people involved in making technology decisions; and decisions are taking longer for a small number of people. However, the challenges of budget limitations are being felt by fewer people – so it would suggest that with larger budgets comes more oversight.
The Top Five ways that decision making and strategic spending is evolving:
1
Technology priorities and spending reviewed more frequently
2
More focus on technology that supports customer / employee experience
3
Partnering more closely with fewer, trusted solutions providers
4
Agility and resilience built into all strategy and plans
5
Procurement and compliance departments more heavily involved
The first two ways in which decision-making is evolving are the same as last year, albeit slightly less people are concerned with the first (44% this year as opposed to 46% last year), and slightly more are concerned with the second (43% this year as opposed to 41% last year). No real surprise given the increased pressure from the business.
However, there’s a clear shift towards consolidation as partnering more closely with fewer, trusted solutions providers is up to position three from nine last year, with an increase of 13%. In addition, fewer people are now struggling with the complexity of managing their tech estate. This indicates that organisations are focusing on getting the support they need most, which may ease the burden on their own teams.
There’s greater involvement from procurement and compliance (up by 8% over last year); more people involved in making technology decisions; and decisions are taking longer for a small number of people. However, the challenges of budget limitations are being felt by fewer people – so it would suggest that with larger budgets comes more oversight.
